Krakora Studios » Madison Wisconsin Photographer | Portraits, Weddings + Commercial

Policies and Procedures

Our lawyers wanted us to include this on our site.

This Privacy Policy governs the manner in which Krakora Studios, Inc. collects, uses, maintains and discloses information collected from users (each, a “User”) of the www.krakorastudios.com website (“Site”). This privacy policy applies to the Site and all products and services offered by Krakora Studios, Inc.. Personal identification information We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities. Non-personal identification information We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information. Web browser cookies Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly. How we use collected information Krakora Studios, Inc. may collect and use Users personal information for the following purposes:

  • To improve customer serviceInformation you provide helps us respond to your customer service requests and support needs more efficiently.
  • To personalize user experienceWe may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To improve our SiteWe may use feedback you provide to improve our products and services.
  • To process paymentsWe may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To run a promotion, contest, survey or other Site featureTo send Users information they agreed to receive about topics we think will be of interest to them.
  • To send periodic emailsWe may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

How we protect your information We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. Our Site is also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users. Sharing your personal information We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission. Changes to this privacy policy Krakora Studios, Inc. has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications. Your acceptance of these terms By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes. Contacting us If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at: Krakora Studios, Inc. www.krakorastudios.com 608-238-2020 hello@krakorastudios.com


Shipping Policy Turnaround   In Studio Pick Up Customers picking up their orders at the studio will be notified when their order is ready.  Product will be ready according to the following time frame: Art Prints – within 4 weeks Canvas and Framed Art Prints – 6-8 weeks Albums – 6-8 weeks If Orders Are To Be Shipped Orders are shipped Monday – Friday 9am – 5pm within 48 hours of receiving the products in the order. Carriers We use the following carriers to deliver our orders: USPS UPS FedEx In Home Delivery Some orders of multiple framed art prints or canvases qualify for complimentary delivery and hanging in your home.  This will be discussed at the time of the order. Order Tracking If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers. Shipping Rates The rate charged for the shipping of your order is based on the weight of your products, and your location. Before making your order final, you will be notified what the cost of shipping will be, and you will have a chance to not place your order if you decide not to


This document was last updated on June 10, 2014

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